We are happy to accept returns within 30 days of purchase. Items purchased at the flash sale price are not eligible for return or exchange. Please visit https://otteroo.myshopify.com/a/returns to initiate a return. All items must be returned in their original packaging, unused, and in resalable condition. Items are to be returned at customer’s expense and original shipping charges are not refundable. There will also be a $5 restocking fee deducted for each item. Please provide proof of purchase. Refunds are issued to the original credit card on file.