IMMEDIATELY STOP using the Otteroo on your baby if for any reason you cannot keep it inflated.
There could be a couple of reasons why the Otteroo may be deflating. First check to make sure that each of the two valves, on top and bottom, are completely closed and then pushed in all the way into the floatie to lock the inlet. If you have done that but are still having issues with deflation, there may be a tear somewhere that’s invisible to the eyes. In this case, please email us at firstname.lastname@example.org or call us at (415) 236-5388 so we can speak with you directly to assess the situation.