Otteroo warrants that its products are free of defects in materials or workmanship for one (1) year from the date of purchase (proof of purchase required). This limited warranty applies to the original purchaser of the product provided 1) that the product was purchased from otteroo.com or an authorized distributor/retailer and 2) is returned at the customer’s expense. Any product falling under this warranty period will be replaced at Otteroo’s discretion. Otteroo retains the right to determine whether the claim is valid and whether damage is caused by non-manufacturing issues, misuse, improper care and/or negligence, wear and tear due to normal use, overuse, and use for commercial purposes or other than personal home use. Please email firstname.lastname@example.org to make a… [Read More…]
We are happy to accept returns within 30 days of purchase. Please visit https://otteroo.myshopify.com/a/returns to initiate a return. All items must be returned in their original packaging, unused, and in resalable condition. Items are to be returned at customer’s expense and original shipping charges are not refundable. There will also be a $5 restocking fee deducted for each item. Please provide proof of purchase. Refunds are issued to the original credit card on file.
Your baby can start using the Otteroo at just 8 weeks old as long as he/she weighs 9 pounds or more. We actually recommend that they start at 8 weeks old (if they are weight-ready) because the earlier they start becoming familiar with the water, the less they resist it afterward. Babies also tend to be pretty open to trying new things and experiences until they reach the 5-6 month mark when they start to reject new objects and experiences that are not familiar to them. Getting the floatie around your baby’s neck will be more readily accepted before this cut off month! That said, once they start and they love it, they should be able to comfortably use the… [Read More…]
Make sure that you inflate both the top and bottom air inlets. The floatie should feel firm once inflated but the two circular openings near the buckles should remain flexible so that the floatie can spread outwards for easier placement around the baby’s neck. If properly inflated, your finger should NOT easily slip in between the baby’s neck and inner rim of the floatie. When placed properly, the baby’s chin should be cradled on the cushioned chin rest. The Otteroo should feel snug and comfortable around the baby’s neck. If your baby starts to cry or fuss, it could be a sign that the floatie is not positioned properly or the baby isn’t in the mood for something new today…. [Read More…]
Every baby is unique and every day is a different experience. Babies usually want to stay in the Otteroo for an average of 15 minutes, but there is no time limit. Please use your best judgment and consult your pediatrician if unsure. You should always stay in arm’s reach of your baby and keep your eyes glued on them while they are in the Otteroo. No exceptions.
Of course! Your baby will let you know when they are not in the mood or need a bit of a break from the daily Otteroo routine. You can use it daily, or as often or little as your baby wishes. Just keep in mind that active babies tend to get hot in the bath so keep the temperature cooler or get them out if you think they are over heating from all the excitement and movement!
Otteroo is made with the highest quality materials but as with all inflatable devices, there will be some normal wearing down of the product. Even if the Otteroo looks perfectly fine, we highly recommend replacing a well-worn one with a new version. Infants are more sensitive to discomfort and new experiences than adults and we would want your future swimming champion to have the best possible introduction to water!
There are some things you can do get your little one used to it: 1. Inflate the Otteroo, and let him touch and feel it on land. 2. If he is not opposed to playing with the Otteroo, try to wear it yourself to show him that it can be worn around the neck. 3. Try placing it gently around his neck so he can get used to the feel of having it around his neck on land. Also, we have noticed that at times, babies are shocked when they are first dipped into the pool because of the colder water temperature – and it’s not so much about the Otteroo. So we strongly suggest that parents acclimate the babies… [Read More…]